Thank you for choosing Arabic OM (Arabic Academy). We want every learner to have a clear understanding of our refund and cancellation terms before purchasing a course or educational product.
This policy explains the conditions under which refunds may be available for our paid educational services and digital products.
Arabic OM provides free Qur’an-related educational resources and other materials that are available without payment.
Since these resources are provided free of charge, no purchase refund applies to them.
If you experience a technical problem accessing a free resource, please contact us for assistance.
Our paid Arabic language courses, including the Arabic Reading Course, are designed to help non-native speakers develop their Arabic reading skills.
We want you to understand the course and refund conditions before completing your purchase.
Subject to applicable consumer protection laws, the following refund conditions apply:
Meeting the conditions above does not override any refund or cancellation rights that cannot legally be excluded.
Arabic OM may offer digital books, downloadable learning materials, and other educational products, including Arabic Mastery: Learn to Read Arabic.
Because digital products may be delivered immediately, refund eligibility depends on the type of product, whether access or download has begun, the reason for the request, and applicable consumer protection laws.
Where permitted by law, refunds may not be available after a digital product has been downloaded or accessed, particularly when the product has been delivered as described and no qualifying defect exists.
If a digital product is defective, inaccessible, materially different from its description, or affected by another qualifying issue, please contact us for assistance. We will review the circumstances and provide an appropriate remedy where required.
Nothing in this policy excludes any mandatory rights you may have under applicable law.
To request a refund, email our support team at [email protected] within the applicable refund period.
Please include the following information:
Providing complete information helps us review your request more efficiently.
We will review your request and may verify your order, course access, completion progress, and any reported technical issues.
If your refund is approved, we will initiate the refund within 7–14 business days, where practicable. The time required for the funds to appear in your account may vary depending on your payment provider, bank, or financial institution.
Refunds will generally be returned through the original payment method unless another method is agreed upon or required by law.
We will inform you if additional information is needed to review your request.
If you believe you have been charged more than once for the same purchase, or if a payment was processed incorrectly, please contact us as soon as possible.
We will investigate the transaction and arrange an appropriate correction or refund where warranted.
Cancellation requests for courses or services that have already been accessed will be reviewed according to the relevant course terms and applicable law.
If you have questions about this Refund and Returns Policy or need assistance with a purchase, please contact:
Email: [email protected]
Website: https://arabic-om.com/
Please include your order details so we can identify your purchase and assist you.
Thank you for choosing Arabic OM. We appreciate your trust and are committed to providing a clear and reliable learning experience.